When selecting a web host it is important to consider what kind of technical support that they offer. If it is only a online chat support then this may not be what you want. If you want to be able to speak to someone when you are having a problem then find a host that offers over the phone technical support. The host companies that often have a help Desk that is virtual are doing so in an attempt to keep costs lower. This means that if you do want phone support you may have to pay more to the host per month in your hosting fees.
If your website has crashed and you can not figure it out then you will go to your provider. If this is a network wide issue then you probably won't be able to get help if they only use an online chat support. Often times, these chats are only run by one person. If they get a lot of requests at once they have to be put into a queue. With too many users at one time, those requests will not be met in a reasonable amount of time.
Some web hosts offer free programs. They will most likely not offer support on these programs. That is because they are not programmed by the company.
The hosts that provide free page makers are often just suggesting the use of the program. The software will not be supported by the hosting company. It is probably a better idea to purchase a web building program so that there is phone support available in case that there are problems with the software.
Documentation for some of these web building freebies does not exist. If you think that this will be a problem the definitely purchase a program from a retail store. This will then give you the ability to seek out assistance both from the program's creator, but also from users of the program.
With newer programs, it can be much simpler to find assistance. There can be entire communities involved in providing assistance to other users. There could also be several tutorial videos on line regarding the software.
Deciding on the web hosting company might also be determined by the pricing of the company. Often times, companies with phone technical support have to charge a little more. If this is the case then it should be fine paying a little more for the security of assistance over the phone.
When people need help, it is often the phone that we want to use. Speaking to a live person at a help Desk can give us the sense that a company cares. When people are having to speak to a machine it can get incredibly frustrating. Sometimes, not every thing can be explained in a chat.
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